Commentary

BNSF’s Continuous Improvement Teams Challenge the Status Quo to Enhance Service

Written by BNSF Railway Corporate Communications
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BNSF is always working to raise the quality of our service for our customers as well as how we manage our operations. One way we do this is through the work of Continuous Improvement teams (CITs). Continuous Improvement is the process of identifying and analyzing problems and strengths, then testing and revising solutions.

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