BART: First Woman to Serve as Our Chief Transportation Officer, Started as a Station Agent

Photos from left to right: Tera Stokes-Hankins at her Station Agent graduation in 1995; Tera handing Station Agent Michael Francis a certificate of recognition at a recent employee appreciation event. (Caption and Photographs Courtesy of BART)

During Black History Month each February, BART honors the history and contributions of our Black employees, including trailblazers like Tera Stokes-Hankins, the first woman to serve as BART's Chief Transportation Officer. You'll find her “BART story” below.

Tera Stokes-Hankins joined BART in the summer of 1995 as a twenty-something near-fresh out of college. Back then, she worked part time as a Station Agent at El Cerrito Plaza Station. Today—28 years later—she oversees not only El Cerrito Plaza, but all of BART’s stations, service and delivery of day-to-day operations, and the agency’s train operations, Station Agents, and Train Operators. Following an impressive six promotions, including one in 2023, Tera now serves as BART’s Chief Transportation Officer—one of the highest-ranking positions within the organization. She is the first woman to hold the title at the organization. 

“What’s kept me here so long? The people, the relationships I’ve built, and the work is fun!” she said, speaking recently on a rare break between operational meetings and field visits, during which she makes sure “we’re running the service we have promised the public.”  

She credits her success to a lifelong love of people and her constant striving to be fair and honest.  

“And I couldn’t have done it without my team. They are BART,” she said.  

Tera grew up in Oakland and still lives there with her family. It never occurred to her to apply for a job at BART. In college, Tera majored in computer systems information and business administration. When BART came calling, she was working an entry-level position at the Federal Reserve in San Francisco and figured she’d be there awhile.  

“My father was trying to get a job at BART, and he saw a listing for part-time Station Agents,” she recalled. “That led my mother to tell me I had to apply.” 

Tera got the job and decided to accept the position. The rest, as they say, is history.  

Every promotion since, she’s called her mom to thank her for that initial push to apply.  

“I wouldn’t be here if she didn’t tell me take this job,” she said. 

As for her dad? “He didn’t get the gig,” she said with a laugh.  

Tera’s days are not without their challenges; being the Chief Transportation Officer is arguably one of the most stressful gigs in transit. What gets her out of bed each morning is knowing “that we are providing an absolutely essential service to the Bay Area and the people who rely on us.”  

“My employees are counting on me, and my family is counting on me, too,” she said. “If BART’s not running, that means people can’t get to an interview or an appointment or class. To get up every day and make sure we’re ready to go and putting our best foot forward—that keeps me going,” 

She also credits her husband with helping her stay grounded. 

“It helps me in my day to day to have someone I can bounce ideas and situations off of,” she said. “He tells me when I’m right and when I’m wrong—especially when I’m wrong.” 

BART is a workplace that seeks to support and elevate its employees to achieve their dreams and rise to their professional aspirations. Tera said she has been consistently uplifted by her mentors, BART’s training and educational opportunities, and the many managers who have supported her in her rise through the ranks. 

“Us managers at BART have a lot to offer,” she said, reflecting. “We are just waiting for our employees to come and ask us how to grow and expand their knowledge.” 

Over the past three decades, Tera has hit many of her most major life milestones while working at BART. In her first year at BART, she got married. Not long after that, she had her first child, and later, her second.  

She now does for her daughter what her mom once did for her. 

“I’ll see opportunities and go, ‘Baby, you should apply for this!’” The approach has paid off so far, she said. 

This story first appeared on the BART website.