This edition of Rail Group on Air spotlights the recently released change management book, Change Questions, by noted executive D. Lynn Kelley Ph.D. with prominent internationally known Lean Management expert John Shook.
The pace of organizational change has been increasing. Unfortunately, most change activities fail to deliver anticipated results and those that do often fail to sustain. The Change Questions book addresses these critical issues by providing a proven process with a strong record of sustainment that can be used by anyone responsible for implementing organizational change. The book includes a case study with examples and stories of transformation at Union Pacific Railroad during an eight-year period. Using the Change Questions resulted in a dramatic increase in operational performance and a 96% sustainment rate over hundreds of change initiatives. Lynn Kelley and Railway Age Contributing Editor Sonia Bot, Chief Executive of the BOT Consulting Group Inc., join Railway Age Editor-in-Chief William C. Vantuono for this podcast.