Coming Out of the Pandemic: A Corollary for Restoring Passenger Confidence
RAILWAY AGE, JULY 2020 ISSUE: With the challenges facing public transit agencies due to the COVID-19 crisis, Argo Transportation Senior Vice President James Mourafetis looked to historical corollaries to inform the path ahead. He reached out to a veteran transit CEO who was faced with a crisis of rider confidence under different circumstances. Tim O’Toole, who has held a number of major executive positions in transportation, along with Cindy Yendell, a strategic communications consultant who supported London Underground’s response to the 7/7 London bombings, tell their story of how the tragic events 15 years ago this month relate to the challenges that transit agencies face today.