CEO PERSPECTIVE: Providing Outstanding Customer Service

As part of a special series in Railway Age’s March 2021 issue, 11 North American railroad CEOs address the daunting challenges the freight rail industry faces as the 21st century enters its third decade—from operations and technology to marketing and growth. Here, Peter Gilbertson, Chairman of Anacostia Rail Holdings, covers how systemic improvements in customer service are essential to revenue growth.

Itzkoff, Jakubowski Join RSTAC

Donald Itzkoff and Eric Jakubowski will represent Patriot Rail Company LLC and Anacostia Rail Holdings, respectively, on the Surface Transportation Board’s Railroad-Shipper Transportation Advisory Council (RSTAC).

LIRC Awarded Military Friendly Employer Designation

Louisville & Indiana Railroad (LIRC) is a 2021 Military Friendly® Employer. To earn the designation, employers must invest in substantive programs to recruit, retain and advance veterans within their organizations. They are evaluated using public data sources and responses from a proprietary survey.

NICTD/South Shore Line President Mike Noland: Rail Group On Air Podcast

This edition of Railway Age’s Rail Group On Air podcast series with the Commuter Rail Coalition features Northern Indiana Commuter Transportation District/South Shore Line President and CRC Vice Chairman Mike Noland. Editor-in-Chief

ARH Honored by National Defense Transportation Association

Anacostia Rail Holdings (ARH) has been honored with the Corporate Distinguished Service Award of the National Defense Transportation Association (NDTA), presented at the association’s Fall 2019 meeting in St. Louis.

Anacostia, BBHCP Form Precision Terminal Logistics

Anacostia Rail Holdings Co. (ARH) and Brown Brothers Harriman Capital Partners (BBHCP) on Sept. 23 announced the formation of Precision Terminal Logistics (PTL), a jointly owned entity that will operate, build and acquire transloading terminals across the U.S.

AARS Names NYA’s Oliver One To Watch

New York & Atlantic Railway (NYA) recently announced that its Director of Transportation, Peter Oliver, is the winner of the 2019 Ones to Watch Award from the American Association of Railroad Superintendents (AARS).

CSS notches five injury-free years

Chicago South Shore & South Bend Railroad’s (CSS) Transportation Department announced that its employees have achieved five straight years of injury-free performance.

Wells Fargo Rail, New York & Atlantic on the Violet Edge

Car and locomotive lessor Wells Fargo Rail and Anacostia Rail Holdings Class III property New York & Atlantic Railway have ordered Wi-Tronix Violet Edge onboard technology, which includes Connected Event Recorder, PTC Event Recorder and Digital Video Recorder (DVR), all based on a robust Internet of Things (IoT) platform designed specifically for the rail industry. “Advanced technology enables remote access to synchronized information, in addition to a suite of analytic tools and actionable alerts that make rail operations safer,” Wi-Tronix noted.

LIRC promotes Kramer to VP Transportation

Jeremy Kramer has been promoted to Vice President Transportation at Louisville & Indiana Railroad (LIRC). He will be responsible for train operations, dispatching, locomotive maintenance and Clagg Bridge operations.

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