AAR to STB: No ‘Quick Fix’ to Service Problems
“The Class I railroads recognize that their recent service performance has not met many customers’ expectations,” the Association of American Railroads (AAR) wrote in a May 18 filing to the Surface Transportation Board (STB). But while the STB’s May 5 decision to release updated, more-comprehensive rules for reporting performance and employment metrics “reflects an understandable desire for quick action,” it was “not issued in a vacuum,” AAR pointed out.