Crew Resource Management: Cure for Amtrak’s safety woes?

Written by Art Miller 

Amtrak has a new Executive Vice President and Chief Safety Officer, and he is a former chief safety officer at both Northwest Airlines and Delta Air Lines. The Jan. 9 appointment of Ken Hylander clearly signals that Amtrak CEO Richard Anderson—also a Northwest and Delta alumnus—has decided the passenger railroad’s safety programs need a wholesale overhaul.

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