Connecticut Department of Transportation Commissioner and Commuter Rail Coalition Co-Founder Joe Giulietti, accompanied by ConnDOT Public Transportation Bureau Chief Rich Andreski, discuss “Transformation and Innovation in the Commuter Rail Realm” with Railway Age Editor-in-Chief William C. Vantuono. Commuter rail customers almost disappeared, practically overnight, but they will come back. The unknowns are, what will a “new normal” look like, and how does the industry adjust to it? Rail transportation in all forms remains hugely popular, is important to social and economic progress, and is playing an important role in addressing climate change. But how well do our customers understand this? And, does staying relevant mean not assuming support for rail and consumer preferences will stay the same?