Rodgers to serve as Tealinc Customer Support and Development Specialist

Written by Andrew Corselli
image description

Tealinc, Ltd. recently announced that Shannon Rodgers will be joining the team, effective April 8, as Customer Support and Development Specialist. Based out of the company’s new Altoona, Penn., office, Rodgers’ aim will be to represent east coast customers.

Rodgers comes to the railcar operating lessor, rail transportation manager, rail transportation consultant and railcar broker with more than 20 years of rail industry experience. She “will be responsible to assist in the success of multiple facets of Tealinc including assisting with new business development, marketing and sales, and Shannon will be responsible to provide assistance with operations and administrative support,” Tealinc said.

A resident of Pennsylvania since 1999, Rodgers began her rail career with The Everett Railroad Company as Office Manager/Customer Service Representative, and then later became a Freight Agent.

In 2015, Rodgers joined Watco Companies as Supply Chain Coordinator “providing tracking and tracing services for various types of clients, many times creating customized reports based on clients’ specific needs. This caused Shannon to formulate a system using Microsoft Access database to monitor inbound and outbound railcar shipments and the system allows users to create historical reports based on transit times, delays, shipments based on commodity, contract numbers, etc.,” Tealinc said.

At Watco, Rodgers also served as Rail Fleet Specialist, “where she controlled Railinc permissions for car owners, handling lines, running repair agents and repair shops; handled all DDCT incidents for over 105 different marks, monitored cars through the shopping process to ensure timely processing, created, renewed and monitored UMLER, LOA’s and OT-5 for car owners and handling lines.”

“We are excited to announce that Shannon Rodgers will be joining the Tealinc team,” said Julie Mink, President, Tealinc. “We are confident that Shannon’s years of experience in the rail industry will be of tremendous value to our customers, and we are excited to continuing offering industry leading customer service with Shannon on board.”

Tags: ,