MUNI Steps Up Customer Service, Fare Collection

Written by Marybeth Luczak, Executive Editor

San Francisco Municipal Railway (MUNI) is phasing in fare inspection. While fare collection has not stopped during COVID-19, inspectors are returning to service this fall and becoming part of a larger ambassador program to provide customer assistance. This includes reminding riders that masks are required and to maintain physical distance. They will ultimately conduct fare inspection later this year, including citation issuance. MUNI is also implementing an upgraded Customer Information System from Cubic Transportation Systems that will use digital signage and an updated mobile app to provide real-time information, including estimates on vehicle occupancy.

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