The Capitol Corridor Joint Powers Authority (CCJPA) released its Annual Performance Report for Fiscal Year 2019 (FY19), which highlights five straight years of record-breaking ridership and revenue. Ridership on Northern California’s popular intercity passenger rail service hit an all-time high of 1,777,136 riders and $38.03 million in revenue.
To build upon this success, CCJPA is making progress on infrastructure and safety projects and service-expansion goals. To maintain its FY19 90% customer satisfaction ratings, CCJPA is dedicated to delivering enhancements to improve customer service, such as upgrading its free Wi-Fi later in 2020.
“Five straight years of record-breaking ridership and revenue show more and more travelers in the San Francisco Bay Area/Sacramento mega-region prefer train travel over driving,” said CCJPA Board Chair Rebecca Saltzman. “Our increasing popularity reflects not only the continuation of a strong economy in Northern California, but also our commitment to delivering a ‘first-class’ customer experience for all passengers.”