Amtrak has hired Eliot Hamlisch as Executive Vice President and Chief Commercial Officer, responsible for corporate marketing, sales distribution, network and consist planning, market research, and pricing and revenue management for the Northeast Corridor, State Supported and Long Distance service lines.
Hamlisch served most recently as Executive Vice President and Chief Marketing Officer for AMC Entertainment Holdings, Inc. Before joining AMC, he held the position of Executive Vice President, Loyalty and Revenue Optimization for Wyndham Hotels & Resorts, where his oversight spanned the company’s loyalty program (Wyndham Rewards), customer engagement, loyalty, credit card, partnerships, distribution and revenue management functions. Previously, he served as Wyndham’s head of Global Sales, generating more than $1 billion in annual revenue across the company’s worldwide hotel portfolio. Earlier in his career, he held leadership roles in strategic planning, business development and customer engagement at Starwood Hotels & Resorts, Deloitte Consulting, and American Express.
“At Amtrak, Eliot will lead our continued transformation of the customer experience,” Amtrak President Roger Harris said. “If we are going to achieve our goal of doubling our ridership by 2040, we need to delight our customers at every step of their journey with us. Our ability to grow our customer base and revenue depends on us consistently providing this great experience.”