Amtrak announces Customer Now program

Amtrak recently unveiled plans for a $72.5 million program, Customer Now, which aims to "improve the customer experience at stations across the network."

Customer Now projects range from new door systems, lavatories and platforms at some stations to the more complex, such as the skylight and Great Hall improvement at Chicago Union Station, Amtrak noted.

This work is in addition to general repairs and improvement work managed locally in locations across the Amtrak network.

“We call this initiative Customer Now because it is about seeing our stations as our customers do and making improvements to accommodate our rising ridership,” said Amtrak President and CEO Richard Anderson. “We also want all of our stations to be welcoming to all of our customers.”