Rio Grande Pacific promotes Pacetti
Written by William C. Vantuono, Editor-in-Chief
Short line operator Rio Grande Pacific Corp. (RGPC) has promoted Anthony Pacetti to Director of Customer Service, Ft. Worth, Tex.
Pacetti’s new responsibilities include overseeing inbound and outbound customer operations as well as all associated financial responsibilities, including the invoicing process. He had been serving as Manager of Customer Service since 2015, a position in which he “introduced a whole new skill set to the job, not only in team building and organization, but connecting new dots on the digital side,” according to Michael Haeg, Vice President of Marketing “He has the background and leadership abilities that make him well-suited for this challenge.”
Pacetti,who lives with his wife Heather in Weatherford, Tex., said his new challenge is “guiding a department with a team orientation as well as increased efficiencies. I bring a technical mindset to our process, thinking about the ramifications that affect everyone when we reach certain solutions. I’m looking forward to this opportunity. I believe we can set new standards for the industry. My goal is to help people work smarter in a stress-free environment.”
Prior to joining RGPC, Pacetti was the Transportation Technology Advisor at Genesee and Wyoming Inc., where he gained an overview of best practices based on the workings of 130 short lines.
Rio Grande Pacific Corp. has rail operations in Nebraska, Louisiana, Oklahoma, Texas, Idaho and Oregon. The firm has extensive national holdings in commercial real estate, third-party railroad dispatching, energy, and technology.
