Join the Largest Public Transportation Authority in North America
District Customer Service Manager
NYC Transit, Department of Subways
Job Vacancy Notice 93183
MTA New York City Transit (NYCT) serves nearly 6 million subway customers and 2.3 million bus customers on an average weekday. Its 50,000 employees provide mass transit and paratransit service throughout the five boroughs of New York City, including operating almost 6,500 subway cars at 472 subway stations.
The NYC Transit Department of Subways employs 30,000 individuals who work together 24/7, 365 days a year, to move millions of customers safely to their destinations. These employees operate trains, maintain railcars, assist customers in stations, make critical right-of-way or electronic repairs, and provide administrative support to deliver timely and reliable customer services.
The Department of Subways is seeking a dynamic, customer-focused leader to assume the role of District Customer Service Manager within the Division of Station Environment & Operations. The selected candidate will be responsible for the customer-focused execution of all operational, cleaning and maintenance related aspects of a geographical zone of approximately 125 subway stations. The District Customer Service Manager will create and implement policies to ensure that customers are provided with prompt and courteous customer service; clean, safe, well maintained and readily accessible subway stations; and accurate and timely travel, schedule, service and fare information. The chosen candidate will directly manage project groups responsible for performing mobile wash heavy duty cleaning and sanitizing; painting and scraping projects; and the enhanced track tile cleaning operation. Another responsibility of this managerial role will be to ensure that staff is trained in the execution of safety policies and practices governing the operation and maintenance of the station environment as well as the efficient and orderly movement of customers through station confines. Additional responsibilities of the role include monitoring activities such as planning, budget development & control, resource allocation, material & equipment planning and inventory control; monitoring station performance and making recommendations to improve customer service, safety and performance data.
Education and Experience Requirements:
A bachelor’s degree from an accredited college in Business or Public Administration, Transportation Management or a closely related field of study, and ten (10) years of full-time related experience; of which seven (7) years must have been in a managerial/supervisory capacity
Knowledge of the environment, organization and operation of rail transportation systems and station operations.
- Knowledge of automated fare collection, construction trades, specialized cleaning and ADA regulations.
- Knowledge of relevant policies and procedures including Collective Bargaining Agreements and OSHA regulations.
- Strong ability to inclusively lead a large, unionized team.
NYC Transit associates are offered competitive compensation and a robust benefit package that includes:
- Pension Plans
- Medical, Dental, Vision and Prescription Coverage
- Paid Vacation, Holidays and Leave Programs
- New York’s 529 College Saving Plan
- Flexible Spending Accounts
- Municipal Credit Union
- Commutation Pass
To Apply, Visit our website:
www.mta.info/employment – Select NYC Transit, Select Job Postings, Search by Job Title: District Customer Service Manager, or by Job Vacancy Number: 93183, or use the following link https://tinyurl.com/y8dl5a82
MTA and its affiliated/constituent agencies are Equal Opportunity Employers. The MTA encourages qualified applicants from diverse backgrounds and experiences, including military service members, to apply.