Assistant Director Technical Support


Assistant Director Technical Support

Location: Various
Reference #: 92285
Grade: G
Salary Range: $82,993 / Mid: $103,742

Close Date: June 14, 2018

Metro-North Railroad reserves the right to remove this posting prior to the Application Deadline.

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 82 million customers annually, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is the busiest commuter railroad in the nation. MTA Metro-North Railroad strives to provide a safe commute, great service to its customers and rewarding opportunities to its employees.


Position directs and manages activities and assignments of the Technical Support Group personnel in the performance of technical field support activities associated with increasing the levels of reliability, availability, customer service quality, over-the-rails and on-time performance of all rolling stock fleets. Position will coordinate technical support’s involvement of various activities originating in the Operating Division and to include all Transportation Departments. Position will ensure compliance with all applicable laws and regulations as well as adherence to Metro-North Railroad Safety requirements.


Responsible for managing the activities and assignments of technical support personnel in support of all rolling stock maintenance activities. These activities include; incident investigation, root cause troubleshooting, failure analysis and shop floor work force development in order to meet Metro-North’s equipment reliability and availability goals. Manage all activities of assigned HVAC Group personnel to include scheduled and unscheduled maintenance of rolling stock HVAC equipment.

Manage the department’s activities associated with fleet health monitoring and real time technical support for mechanical train incidents to limit operational risk. Utilize WMDS, RTDM, etc. to determine cause and proactively identify failure trends. Identify resolution, communicate findings and coordinate equipment disposition with FMO and Line management.

Manage field engineering activities associated with system specific equipment/component failure investigations, failure trend analysis, root cause analysis, and condition-based monitoring (CBM). Coordinate test train activity and related equipment movement with FMO and Line Management. These activities support reliability-centered maintenance (RCM) initiatives and Equipment Engineering investigations.

Perform all necessary administrative tasks including employee scheduling, payroll, attendance and discipline in accordance with Metro-North’s policies. Provide direction for improving the technical and management skills of Technical Support personnel through example, formal training and assigned projects as well as ensuring their assigned duties are performed safely and effectively.


In-depth knowledge of railroad related Maintenance of Equipment operations.

Knowledge of railcar reliability, performance, trend development analysis and troubleshooting of system and equipment.

Knowledge of engineering principles as applied to equipment designs.

Knowledge of inspection and maintenance of Electric and Diesel railcar.

Excellent communication, interpersonal and leadership skills.

Strong organizational, project management and inter-department management.

Familiarity with equipment diagnostics software and Microsoft Office Suite computer programs and/or comparable applications.

General knowledge of FRA and other safety rules and regulations related to rolling stock.

Valid driver’s license.


Bachelor’s Degree in Engineering or a related discipline. Demonstrated equivalent experience, education and/or technical credentials to include four (4) additional years of related experience may be considered in lieu of degree.

Minimum five (5) years of managing a support staff.

Minimum seven (7) years of verifiable experience in the servicing and maintenance of electric and diesel railcar systems, including HVAC.



This is a safety sensitive position and subject to toxicology testing.

As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $95,534.00 or if you hold a position designated as a policy maker.

Effective September 2017, all full-time non-agreement personnel other than those directly involved with the movement of trains or delivery of service, or assigned to other emergency response teams, are required to serve in the Station Terminal Auxiliary Response (STAR) program requiring Terminal coverage for Grand Central Terminal (GCT) from 4:30 PM-7:30 PM one week per year or responding to Station STAR duty during a service disruption, system-wide at various hours including nights and weekends.   This program is designed to improve Metro-North’s ability to provide customer service during emergencies that impact service delivery or other service disruptions that require staff to provide directions and information to MNR customers at GCT or outlying stations. Please note, hours worked during your participation week are subject to change.



Due to the competitive nature of the selection process, not all qualified candidates who meet the minimum requirements for the position are guaranteed an interview. To be selected for a position, one must meet the following criteria: (1) satisfy the minimum requirements listed in the job posting, (2) if applicable, successfully pass a written and practical exam, (3) satisfy a background investigation (including but not limited to, employment, education, and criminal history), and (4) pass a verbal interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing. Failure to pass any step within the hiring process will result in the disqualification of your application.

Additional Criteria for Current Employees: Current Metro-North employees must be in active service to be eligible for consideration. Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.). If you are transferring to another craft, you may be required to forfeit your seniority in your present union. Non-agreement employees must have worked in your current position for a minimum of one (1) year preceding the Application Deadline. Along with a background investigation (including but not limited to, employment, education, and criminal history), employees are also subject to an internal investigation, which includes an evaluation not limited to discipline records and performance assessments.

We offer a competitive salary and a comprehensive benefits package.

To Apply Online, Please Visit: Click on Metro-North Railroad, Select “Agree,” then Search by Job Title.

MTA Metro-North Railroad is an Equal Opportunity Employer