Friday, October 05, 2012

CTA picks Trapeze Group system

Written by  Luther S. Miller, Senior Consulting Editor

The Toronto-based Trapeze Group announced that it has provided the Chicago Transit Authority with a workforce management system providing "self-service options to support nearly 8,000 employees across more than 18 garages, terminals, and facilities."

Trapeze said the system is "a unique transit software solution helping to streamline frequently performed operational tasks including bidding, dispatching, timekeeping, workforce management, and yard management. It can be further enhanced with interactive voice response access to work assignments and web-based access to bidding requests, work assignments, employee information and more."

"We are excited to start seeing the results of an automated system like Trapeze OPS," stated Kranthi Balaram, senior project manager, Technology Management Division at CTA. "With the automation of dispatching and better accountability of service, we anticipate Trapeze OPS making us more efficient, and being more accurate at forecasting our deliverable service hours and manpower."