Thursday, January 05, 2017

Amtrak shakes up the building (before moving it)

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Amtrak announced Jan. 4 several significant management and organizational changes instituted by President and CEO Wick Moorman.

Effective immediately, Moorman reduced by half the senior management team into six direct reports: Operations - Scot Naparstek, Chief Operating Officer; Marketing and Business Development - Jason Molfetas, Executive Vice President; Finance - Jerry Sokol, Chief Financial Officer; Law - Eldie Acheson, General Counsel and Corporate Secretary; Administration - DJ Stadtler, Chief Administrative Officer; Planning, Technology and Public Affairs - Stephen Gardner, Executive Vice President

“Since joining the Amtrak team in September, I’ve been impressed by the dedication and passion of our employees and leadership team,” said Moorman. “This new structure aligns with our focus on improving the way we do business, modernizing and enhancing the customer experience, and investing in the future.”

Also, train operations will be managed regionally through three general managers and supported by Mechanical, Engineering, Network Support, Police and Security organizations.

A new Administration group will manage key administrative and support functions including Human Resources, Labor Relations, Procurement and Enterprise Project Management.

Certain corporate planning, IT and station and facility functions, as well as the Government Affairs and Corporate Communications division, will be transferred to the new Planning, Technology, and Public Affairs group.

Amtrak says "the changes will also allow Amtrak more organizational flexibility to fully comply with the new account structure created in the Fixing America’s Surface Transportation Act (FAST Act), and will provide greater transparency to Amtrak’s customers and stakeholders. Congress included Amtrak reauthorization for the first time ever in the 2015 surface transportation bill, affirming the importance of Amtrak’s network of service that connects more than 500 rural and urban communities in 46 states."

These changes arrive before Amtrak plans to relocate its headquarters. After 30 years in Washington Union Station, Amtrak is looking to move its main offices to another location in Washington D.C.

Additional details on the reorganization are in a letter (edited) that Moorman sent to Amtrak senior executives:

We are consolidating the senior team into six direct reports to the CEO, effective immediately. This change will streamline decision-making, increase alignment between departments, and establish clear areas of accountability.

These six groups and their respective Executive Vice Presidents are:

• Operations: Scot Naparstek, Chief Operating Officer (COO). The Operations group will be reorganized to strengthen our focus on safety, service delivery, productivity and capital project execution. The product development, planning, and contract management functions of the current Business Lines, certain customer service functions and some onboard service personnel for certain products will be transferred to the new Business Development and Product Support and Management organizations within the Marketing and Sales group. Train operations will be managed regionally through Vice Presidents of Operations and supported by Safety, Compliance and Training; Mechanical; Engineering; Network Support; Amtrak Police; and Corporate Security organizations. Additionally, certain planning and station and facility functions will be transferred to the new Planning, Technology and Public Affairs group.

All departments and functions currently within Operations will continue to report to Naparstek until Feb. 1, 2017. At that time, the following new and existing departments and functions will report directly to him, and all previous organizations will be merged within this structure or transferred to other groups:

• Operations, East: Michael DeCataldo, Vice President.

• Operations, Central: To be announced.

• Operations, West: Jay Commer, Vice President.

• Mechanical: Mario Bergeron, Chief Mechanical Officer.

• Engineering: Rodrigo Bitar, Chief Engineer.

• Safety, Compliance and Training: Dave Nichols, Vice President.

• Network Support: Robin McDonough, Vice President.

• Amtrak Police: Neil Trugman, Chief and Assistant Vice President.

• Corporate Security: Susan Reinertson, Assistant Vice President.

Further details regarding changes within the Operations organization will be announced later this month.

• Marketing and Business Development: Jason Molfetas, Executive Vice President. The newly formed Marketing and Business Development group will be expanded from the current Marketing and Sales department to create greater focus on the development and management of our key products and streamlined to align this work with Amtrak’s broader marketing and branding efforts. The product development, planning, and contract management functions of the current Business Lines and customer service functions within Operations, together with certain staff from the Government Affairs and Infrastructure and Investment Development groups, will be transferred to new Business Development and Product Support and Management organizations within this group. All departments and functions currently within the Marketing and Sales organization will continue to report to Molfetas until Feb. 1, 2017. At that time, the following new and existing departments and functions will report directly to him and all previous organizations will be merged within this structure:

Northeast Corridor Business Development: Mark Yachmetz, Vice President.

• State Supported Services Business Development: Joe McHugh, Vice President.

• Long Distance Services Business Development: Mark Murphy, Vice President.

• Passenger Experience: Tom Hall, Vice President.

• Product Support and Management: To Be Announced.

• Marketing: Rob Friedman, Vice President.

In addition, a newly formed group for Commuter and Ancillary Services Business Development has been created, and will be led by Paul Vilter, Assistant Vice President. Vilter will report to Mark Murphy. Further details regarding changes within the Marketing and Business Development organization will be announced later this month.

  Finance: Jerry Sokol, Chief Financial Officer (CFO). The Finance department will continue to report to Sokol, with further organizational changes to come within the department over the coming months. Procurement will now report to DJ Stadtler, CAO, effective immediately.

• Law: Eldie Acheson, General Counsel and Corporate Secretary (GC). All departments and functions currently reporting to the Law Department will continue to report to Acheson.

• Administration: DJ Stadtler, Executive Vice President, Chief Administrative Officer (CAO). As the new CAO, Stadtler will be responsible for a newly-named Human Resources department. The new HR department will be developed from the current Human Capital organization and led by Byl Herrmann, Vice President, effective immediately. Herrmann will assume this role from Barry Melnkovic, who is retiring from the company. I want to thank Barry for his years of service and dedication to Amtrak. Joining Human Resources in Administration will be Labor Relations, led by Charlie Woodcock, Vice President; Procurement, led by Bud Reynolds, Assistant Vice President; and the Enterprise Project Management Office (ePMO), led by Sarina Arcari, Assistant Vice President, effective immediately. Further details regarding changes within the Administration organization will be announced later this month.

• Planning, Technology, and Public Affairs: Stephen Gardner, Executive Vice President. The new Planning, Technology and Public Affairs group will bring together the network and corporate planning, infrastructure access, government affairs and corporate communications and strategy groups. It will also include fleet planning, real estate, and various station and facility management, maintenance and development functions to better coordinate the long-term development of the company’s key assets and services. In addition, IT will be integrated into this group, as it is an essential function for our current operations across the country, as well as a driver of our future success. All departments and functions currently reporting to Gardner will continue to do so, with IT now reporting to him as well, effective immediately.

On Feb. 1, 2017, Gardner’s new organization will include the following:

• Planning: To be announced.

• IT: Ghada Ijam, Chief Information Officer.

• Government Affairs and Corporate Communications: Caroline Decker, Vice President.

• Real Estate, Stations and Facilities: Bart Bush, Vice President.

Further details regarding changes within the Planning, Technology and Public Affairs organization will be announced later this month.

Additionally, as part of these changes, we will simplify our titling for senior officials by adopting a three-level titling structure of Executive Vice President, Vice President and Assistant Vice President to apply to all such positions. I understand that many of you will have questions about these changes. We will follow this announcement up with more information as it becomes available, and I’d ask for your patience, continued focus—especially on safety—and dedication to our mission as we work through this transition. On behalf of our entire leadership team, I want to thank you for everything you’ve done so far to make Amtrak successful. You are an important part of our continued success and I’m excited for the journey ahead of us, starting with the launch of this new organization.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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