Service was severely impacted on Sept. 25, apparently when Consolidated Edison workers accidentally severed a feeder cable in Harrison, N.Y., serving the New Haven Line in New York State. Metro-North has run limited service, including pressing into service diesel locomotive-hauled trains and substitute bus service, while also encouraging customers to access its Harlem Line service if possible.
Metro-North has slowly increased service frequency since the incident, providing roughly 65% of normal capacity by Wednesday, Oct. 2. Con Ed crews have constructed a temporary substation to aid the recovery effort.
Metro-North also says it will provide refunds for affected passengers.