MTA New York City Transit is installing a real-time customer information system that it says will "take the guesswork out of waiting for a train."
Now under final testing in five stations along the Pelham 6 Line in the Bronx, the customer information screens provide train arrival messages in audio and video. They indicate when the next two trains are due to arrive at the station and their destinations.
NYCT said the system will be rolled out incrementally throughout the next year, with 152 stations on the numbered lines scheduled to be operational by the first quarter of 2011.
The system was first tested along the Canarsie L line in January 2007.
"Based on information provided by the subway's electronic monitoring system, these signs are extremely flexible and customer friendly," said NYC Transit President Thomas F. Prendergast. "Our customers have long been accustomed to having to guess when the next train will arrive and, of course, we are well aware of the complaints about poor quality public address systems in the subway. With this system we are taking a quantum leap forward in customer communications and the information we are offering."
In addition to train arrivals, the system allows NYC Transit to keep customers informed about service delays or emergency situations.