Tuesday, October 13, 2009

NS e-commerce offers ‘Railcar Event-Text Message Alerts’

Written by 
  • Print
  • Email

Norfolk Southern said Tuesday its customers now can receive text messages notifying them of the status of shipments with Railcar Event Alerts.  Using a simple application on the company’s e-commerce site, accessNS, customers can set up alerts to advise them of a variety of events for as many as three railcars, containers, trailers, or chassis at a time.


NS says once an alert is set up, Railcar Event Alerts checks the status of the equipment every hour and sends a text message to the customer’s cell phone if the status has changed.

Information available through Railcar Event Alerts includes: changes in ETA or ETI; bad order notification; when a shipment is received from another rail carrier; when a shipment is placed for a shipper’s customer; and/or when a car in the shop has been repaired and is moving again.

For customers needing assistance with e-commerce applications, Norfolk Southern also has added live online chat support.  NS stresses that this is in addition to the toll-free help line and email support the accessNS team already provides.

By clicking the “Live Support” link, available in the top left corner of the accessNS title bar or as a button on the accessNS sign-on screen, customers can open a chat session with support personnel in realtime.  This new feature is meant to allow the accessNS support team to help more customers in less time.

Get the latest rail news

Rail news and analysis from Railway Age, IRJ and RT&S by email