Plano, Tex.-based Dell Services said Tuesday it has signed a contract with BNSF to provide end-user computing support, fully-integrated service desk support, field services, and managed print services throughout the organization. The amount of the contract was not disclosed.
Dell said that, under the contract, Dell Services “will offer highly automated processes and tools to support end-user devices and develop customized process flows for the end-user computing environment. Dell Services’ automated service management solutions will help BNSF maximize efficiencies and facilitate significant improvements on software and hardware inventories. “
Through its services desk offerings, Dell Services will provide a single point of contact for resolving technical issues. To ensure service quality, Dell Services will provide around the clock service desk support, utilizing disciplined workflows, automated process tools, and industry best practices to increase efficiencies and control costs.
“As we embark on a new relationship with BNSF, we are proud to support the company with tools that create inventory efficiencies, optimize print resources, and enable around-the-clock technical support to help BNSF succeed,” said Dell Services President Peter Altabef.