Thursday, August 20, 2009

BNSF: Customer feedback shapes intermodal services

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BNSF Railway says it has created 23 new intermodal services so far this year and has improved transit times on 45 lanes. "These enhancements were developed in direct response to feedback solicited from customers, BNSF said in abnsf-intermodal-flow.jpg service report Thursday.

BNSF claims its intermodal service is approximately 28% faster than that of any other carrier. Ontime performance exceeds 94%.

"We are committed to being the first and best choice for intermodal transport and can only do that by continually making service improvements based on customer needs," said Steve Branscum, group vice president, Consumer Products. "Opening new markets, increasing velocity, and working closely with our customers are just a few of the reasons why BNSF is the largest intermodal carrier in North America."

To allow shippers to see exactly how its intermodal services will move their product through the supply chain, BNSF has created an online Intermodal Transit Advisor that provides information on routes, cutoff and availability times, transit time, and miles between origin and destination. An Intermodal Savings Estimator analyzes route information and shows cost savings of intermodal vs. highway shipping.