Monday, December 18, 2017

STB requests CSX service update

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The Surface Transportation Board has requested that CSX provide a detailed update on the ongoing implementation of its new operating plan and the restoration of reliable rail service to its customers.

The request in a letter to CSX Chief Executive Hunter Harrison came just two days before he died Dec. 16.

The STB asked for information concerning the current state and resilience of CSX’s network, as well information on key performance measures “in light of reports of continued service challenges.” The Board also invited new CSX Chief Operating Officer, James Foote, to an in-person meeting with members.

The Board previously met with CSX over service issues in a public listening session October 11, as well as conducting ongoing phone calls and correspondence over the past several months.

The letter, co-signed by Acting Chairman Anne Begeman and Vice Chairman Deb Miller, states that the Bard “continues to hear concerns related to CSC service challenges or inadequate service, particularly about unsatisfactory “last mile” performance and lack of communication regarding changes to service before they occur.

The STB acknowldedged that CSX had made recent “notable improvement” in some performance metrics, but that others, including car order fulfillment and local service performance, lagged year-ago and 1Q17 levels.

The Board requested an update on portions of the CSX network, including the Chicago gateway, ahead of winter.

CSX in the letter was also asked to inform the STB about significant operating changes planned for 2018, and how they might affect shippers and other railroads.






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