Tuesday, August 15, 2017

STB requests CSX performance data

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Ann Begeman, Surface Transportation Board Ann Begeman, Surface Transportation Board

The Surface Transportation Board on August 14 requested that CSX submit weekly specific service performance data to the Board's Rail Customer and Public Assistance office for purposes of ongoing calls between CSX senior management and STB staff.

The regulator said the performance data will assist it in actively monitoring CSX's service levels and the effectiveness of its recovery efforts.

The Board added it will make CSX's submissions available on its website.

It’s the second letter in as many months from the STB to CSX. In response to shipper complaints the Board on July 27 wrote to CSX Chief Executive Hunter Harrison expressing concerns about deteriorated service resulting from the railroad’s recent operating changes.

At that time the STB requested that CSX report its plan to restore reliable service to its shippers in weekly calls with the Board’s Rail Customer and Public Assistance program. “Specifically, CSX is expected to provide an overview of its operations, including congestion at critical yards and gateways, interchange operations with other Class I railroads, availability of equipment and manpower, local spot and pull reports, and service to customers with critical needs.”

The Board also asked CSX to establish a customer service hotline and provide frequent operations updates directly to customers.

The STB’s current letter to CSX is available here.





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