CSX said its report notes the company's role as a major economic contributor and employer, infusing capital and community investment, and creating jobs. CSX hired approximately 4,000 employees in 2011, nearly one quarter of which were military veterans. The company plans to hire more than 3,000 people in 2012 and expects many of those will also be military veterans.
New for the 2011 report is the online hub, www.CSXCSR.com, which CSX says allows readers to customize the report with relevant content and email the personalized report directly from the site. Readers can also share the report's many infographics, which visually illustrate much of the key content.
"Our CSR Report reflects a holistic view of who we are as a company," said Michael J. Ward, chairman, president and CEO. "CSX is achieving milestones in environmental stewardship and community and employee engagement, while at the same time driving commercial, financial and operational success. Measurement of these efforts and transparent reporting benefits shareholders, customers, employees and communities alike."
The CSR report also underlines CSX's achievements related to its environmental and community initiatives. CSX says it has reduced its greenhouse gas emissions intensity by 8% over 2006 levels in 2010 and is now committed to an additional 6% to 8% intensity reduction by 2020. The company also surpassed the 17,000 tree mark in its Trees for Tracks campaign, which aims to plant a tree for every mile in its 21,000-mile network.
The report provides an overview of CSX's business as well, including the markets the company serves and its focus on customer service. The report also highlights CSX's financial successes in 2011 including a record-low operating ratio of 70.9%, and capital investment of more than $2.2 billion in network maintenance and improvements. The company plans to invest $2.25 billion in 2012.
"We're proud of our performance in 2011, but remain committed to the relentless pursuit of excellence—as a business partner to our customers, a transparent community member, environmental steward, and value creator for shareholders," Ward said. "Our goals for 2012 are more ambitious and our expectations of ourselves are ever higher."