Wednesday, August 16, 2017

Leading 3PLs, fleet owners use RailSight

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Railinc Corp. says use of its RailSight intermodal and railcar data services, software applications, and analytics insights solutions has grown to include eight of North America’s 10 largest third-party logistics (3PL) providers, as well as all 10 of the largest private railcar fleet owners in North America.

Railinc created and developed RailSight as a suite of “Data as a Service” (DaaS) and “Software as a Service” (SaaS) cloud-based solutions “that deliver value to the rail industry through its high-quality rail shipment, intermodal, and rail management data feeds,” the company says. “RailSight is the industry’s most complete, single-source rail shipment visibility platform—enabling users to adapt to changing business conditions and enhance business performance with the most comprehensive and timely shipment location messages and dynamic ETAs.”

Up-to-date rail and intermodal container shipment locations are reported to and aggregated by RailSight from more than 560 railroads across North America. RailSight reporting and exception management tools “empower customers to more efficiently manage deliveries and expectations, production schedules, staffing, and inventory through a flexible, near real-time data delivery framework,” Railinc. Says., adding that RailSight “supports a wide range of data formats and connectivity options including legacy EDI, FTP, SFTP, MQ, Web Services and APIs.”

“Because RailSight provides an unmatched level of detail and scope of rail visibility events across the U.S., Canada, and Mexico, we have been steadily gaining adoption among a growing base of corporate consumers of this information,” said Chuck Hieronymi, Railinc Director of Business Solutions. “We’re proud to be trusted with the critical task of supplying operating and supply chain data to the owners of major private railcar fleets, global 3PLs, shippers, and other participants in the North American rail system. We understand that in today’s competitive digital marketplace, we must continuously identify and deliver improved data quality and data delivery processes that can handle the increasing complexities of global supply network management.”

Railinc registers a Net Promoter Score of 61, which places the company in the reputational ranks of such well-known brands as Southwest Airlines, Netflix, and Google, indicating that Railinc and the RailSight team “are “leading the way in customer experience and satisfaction. Railinc is also recognized by trade publications as an industry IT leader, showing up in rankings that include ‘100 Great Supply Chain Partners’ and ‘Top 100 Logistics IT Providers.’” The company describes itself as “a major employer of information technology professionals, ranking eleventh in a Triangle Business Journal survey of software developers in North Carolina’s Triangle region—internationally known for its technology and scientific communities.”

“RailSight’s historically high customer retention rates and our outstanding customer-satisfaction scores are all made possible by our dedicated Railinc team, our commitment to operational excellence, and continued focus on our customers’ success,” adds Hieronymi.

 

 

 

 

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