Supervisor EMIS

Job ID: 77872


Grade E   Min: $ 57,226 / Mid: $71,533 / Max: $ 85,840

Playing a vital role in the economy of New York State and Connecticut, Metro-North Railroad, a subsidiary of the Metropolitan Transportation Authority (MTA), is the busiest commuter railroad in the nation with an annual ridership of over 82 million. A dynamic organization with a strong focus on customer service, safety, and new technologies, Metro-North employs approximately 5,900 people. Operating out of its home base in New York City's historic Grand Central Terminal, the railroad's three lines serve 120 stations in seven counties in New York and two counties in Connecticut. In 2011, Metro-North received the prestigious International Brunel Award for Overall Excellence in Railroad Design, recognizing its continuing work as a more efficient operation, its commitment to sustainability, and its focus on providing excellent customer service. Metro-North was the first American railroad to win this coveted award in its 30-year history. The competition is open to all passenger and freight railroads in the world. Metro-North has a reputation for rewarding employee resourcefulness and innovation, and offers excellent job opportunities in a challenging and diverse environment.  

Position Objective  
Provide direct supervision of the Operations Support staff in the performance of the collection and generation of mechanical defect, repair data and ad-hoc reporting utilizing Metro-North Railroad's Asset Management System (AMS) and Incident Management System (IMS) within the Maintenance of Equipment department.

•    Directly supervise Operations Support Technicians. Record mechanical defects identified, repairs made, and schedule maintenance performed by shop and yard forces at the New Haven Division facilities into AMS.
•    Provide required ad-hoc report generation via AMS/IMS to assist in the scheduling, planning and troubleshooting of shop operations.
•    Provide Shop management for the M of E Department with Shop Status, Car Maintenance History, Failure Analysis and other related information as requested by senior management.
•    Coordinate Work Packets for each car shopped at the New Haven and Stamford facilities to ensure policy compliance for fleet records.
•    Perform periodic audits in AMS and monitor Operations Support technician performance.
•    Coordinate M of E activities in response to In-service Defect, processing with all M of E facilities and equipment office.

Required Qualifications  
•    Demonstrated ability with computerized maintenance management systems
•    Demonstrated proficiency with automated data systems and various PC software, including Microsoft Office Suite, and/or comparable applications
•    Demonstrated proficiency to produce reports from established databases (e.g. Access, Excel)
•    Demonstrated proficiency in data analysis.
•    Excellent interpersonal, oral and written communications skills
•    Ability to work flexible hours, locations and shifts when required
•    Thorough knowledge of electrical/mechanical maintenance requirements

Familiarity with Metro North's maintenance management systems desirable (i.e. AMS/IMS).

Required Education/Experience  
•    Associate Degree in Electro/Mechanical engineering, Computer Science or related discipline. Demonstrated equivalent experience, education and/or technical credentials may be considered in lieu of degree.
•    Minimum five (5) years locomotive/railcar maintenance experience or related manufacturing/repair environment with report preparation, data collection and trend analysis.
•    Minimum two (2) years experience in a managerial and/or leadership role in a maintenance-operating environment.

 Bachelor's Degree in Electro/Mechanical Engineering, Computer Science or related discipline.

To be selected for a position, an applicant must:  (1) meet the minimum requirements in the job posting, (2) pass a written examination (if applicable), (3) satisfy a background investigation (which includes credit, if applicable), and (4) pass an oral interview, during which the interviewers will further evaluate the applicant's qualifications for the position. Because the selection process is competitive, not all qualified applicants are granted an interview.  Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing.

We offer a competitive salary and a comprehensive benefits package.

Please visit us at

All Applicants must apply online to be considered.  Metro-North no longer accepts hard copies of resumes.

Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page. If you have previously applied on line for other positions, enter your User Name and Password.  If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a User Name and Password; then click on the REGISTER button.

MTA Metro-North Railroad is an Equal Opportunity Employer.

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