Quality Control Supervisor-Rail

SALARY: $26.93 - $40.48 Hourly
$4,667.40 - $7,016.10 Monthly
$56,008.80 - $84,193.20 Annually
OPENING DATE: 09/19/13
CLOSING DATE: Continuous

Under the general direction of the Rail Operations Officer, the Quality Control Supervisor Rail-operations monitors service and performance reports and oversees a variety of contracted activities ensuring the District’s rail operations, properties, and facilities are designed, maintained, and operated in a safe and efficient manner in compliance with the specifications and regulations of the Federal Transit Administration (FTA), the California Public Utilities Commission (CPUC), the Federal Railroad Administration (FRA), other governing agencies, and NCTD’s contracts.
Distinguishing Characteristics
This position is distinguished by its responsibility for monitoring, auditing and reporting on contractors engaged to provide rail equipment maintenance. This position will require strong analytical skills and support activities both in the field and at work site locations to include evaluating compliance with applicable contract provisions.
Supervision Received and Exercised
This position reports to the Rail Operations Officer. S/he has no supervisory authority, but will provide information to NCTD staff and rail maintenance contractors as needed. Further, this position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted.
Working Conditions
Normal working conditions for this position are in both an office and field setting. Business travel may be required periodically between District sites, governmental agencies, consultant’s facilities, and other locations as required.  Job duties require necessity to work beyond normal office hours to perform inspections of operations and maintenance activities that occur in the early morning, evening/nights, and weekends.


Essential Functions
Duties may include, but are not limited to the following:
·         Monitors and evaluates the work of staff and external contractors relative to rail operations. 
·         Monitors and inspects the day-to-day rail operations, rolling stock maintenance, track and signal   maintenance, and special projects to evaluate service quality and compliance with contract and regulatory requirements, and system safety standards.
·         Conducts periodic safety inspections at rail stations and facilities, reviews weekly and monthly station and facility inspections performed by designated staff and logs discrepancies for action.
·         Prepares audit processes and findings report. Manages and configures ongoing audit processes to reflect evolving best practices and regulatory trends.
·         Serves as a liaison with applicable agencies and industry representatives. Works with District resources and contractors to identify and implement initiatives for improving COASTER and SPRINTER service quality, condition, and appearance.
·         Conducts contract management oversight and prepare monthly reports for NCTD staff.
·         Document and communicate regular status updates relative to rail maintenance, including any deficiencies, to Rail Operations Officer on a regular basis, or as otherwise indicated based on circumstances. Coordinates and shares documentation with Safety and/or Compliance staff as indicated.
·         Assists in developing and evaluating program specifications to ensure safe practices and consistency with industry standards.
·         Maintain up-to-date knowledge of applicable Federal, State, and local, rail/transit industry regulations, rules, standards and accepted best practices to assure ongoing NCTD awareness and familiarity with all regulatory issues.
·         Responds to emergency system failures, service disruptions, incidents, and accidents involving District operations and/or assets. Coordinates with MTS, SCRRA, Amtrak, BNSF, and local law enforcement, regulatory agencies, and emergency responders.
·         Prepares for and participates in FRA, CPUC, FTA, and NCTD audits.
·         Perform other related duties as assigned.


·         Bachelor’s Degree in related field strongly desired.
·         Minimum six years directly relevant experience in a rail system (private or public sector) required, as per below: 
o   Strong knowledge of rail passenger service delivery, preferably in both the commuter and light rail domain.
o   Working knowledge of general railroad construction, right-of-way maintenance, signal system maintenance and railroad safety practices. 
o   Working knowledge of safety rules for contractors and other third parties working on or near the railroad right-of-way.
o   Able to read and interpret engineering drawings and work plans to understand construction activity relevant to railroad safety and operation.
o   Specialized knowledge of rail systems to include locomotives, passenger cars, Head End Power (HEP), and electrical equipment.
o   Working knowledge of maintenance of equipment and FRA and CPUC regulations.
o   Working knowledge of track and rail vehicle repair.
o   Understanding of Federal regulations and inspection timing regulations, and APTA safety standards as they pertain to rail rolling stock and operation.
o   Familiarity with additional transit support systems to include fare collection, fare enforcement, radio, and Automatic Passenger Counter (APC).
o   Demonstrated experience with contract oversight and compliance.
A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.
·         Possession of and the ability to maintain a California driver’s license, Class C, and a satisfactory driving record for the last five years.
·         Must be able to become GCOR Qualified on NCTD owned railroad properties. 
·         Maintain compliance with the District’s policy regarding Conflict of Interest and Ethics.
General Requirements
·         Knowledge of U.S. Federal, State, local, and rail transit industry safety, operations, mechanical, and maintenance procedures, standards, and practices. 
·         Knowledge of industrial safety concepts and program development and application
·         Able to create and maintain good working relationships through excellent communication and teambuilding skills; including the ability to engage successfully with both internal and external contacts and the public.
·         Strong communication skills, both verbal and written, including the ability to prepare and deliver clear and concise reports.
·         Strong analytical and critical thinking skills; ability to gather, organize, analyze and present data to appropriate sources.
·         Demonstrated use of discretion and judgment in execution of duties. 
·         Must be able to manage and maintain simultaneous, transitional, and emerging priorities.
·         Demonstrated proficiency in computer software programs including the Microsoft Office Suite.  
·         Able to respond in-person to system emergencies and system problems on any shift and under any weather or time-of-day circumstances.
Physical Requirements 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions, work with office equipment, and daily lifting of equipment up to 40 pounds is required. Ability to hear, see and to communicate verbally to exchange information. Ability to physically travel between District locations and other destinations, work in evenings when required, work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. May be subject to fumes, odors, dusts, gases, chemicals. Ability to walk, climb, balance, bend, carry, push, reach, sit, and stand.
Machines / Tools / Equipment
·         Ability to operate a personal computer and Microsoft Office Suite programs.
·         Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone.
·         Ability to carry and operate a Blackberry/iPhone on-call device.

Application Information:  All applicants must complete and submit an online application. A job offer is
contingent upon the successful completion of a pre-employment drug screen and background check.  Salary based upon experience, not to exceed midpoint of stated range.
810 Mission Avenue
Oceanside, CA 92054

Get the latest rail news

Rail news and analysis from Railway Age, IRJ and RT&S by email